Some of our items are made fresh to order, so we recommend placing your order at least
2 hours in advance. You’ll see estimated delivery windows listed at checkout.

Absolutely! We’ll start processing your order as soon as we get it

We’re so sorry! Please let us know within 1 hour of receiving your order by messaging us on Instagram or calling us on our helpline. We’ll coordinate with the vendor to make things right as quickly as possible.

If your order isn’t what you expected or arrives in poor condition, send us a clear photo of the product within 1 hour of delivery. Our team will assess the issue and arrange a replacement or partial refund where applicable.

You can return items or change of mind goods to the delivery rider immediately, or call us on +92-304-1112533. When you return the goods to us, please also let us have any tags, labels and any accessories. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund.

You can cancel or change any of your current orders when you get the confirmation call from our call center. Or call our call center within 15 minutes of an order being placed. Once the order has been confirmed the order will be picked and delivered to you ASAP. Alternatively you can call our Customer Services department on +92-304-1112533. Please note that orders cannot be edited or canceled by email.

We deliver across most of gulberg, cantt, DHA phase 1 to 6. Delivery coverage can vary by branch, so please enter your delivery address to confirm product availability.

Deliveries are fulfilled by foodpanda. We’ll share delivery status updates on the website.